Processing Time

All orders are processed within 2–5 business days. Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that processing times may vary during periods of high demand or around holidays.

Shipping Times

Estimated delivery times are as follows:

• Europe: 7–14 business days

• International: 10–20 business days

Delivery times are estimates and may vary depending on destination, customs procedures, and local delivery services.

Shipping Costs

Shipping costs are calculated at checkout and depend on your location and order size.

Tracking

All orders are shipped with tracking.

Once your order has been dispatched, you will receive an email with tracking details.

International Shipping & Customs

For orders shipped outside the European Union, customs duties or import taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Delivery Delays

While we strive to meet all delivery estimates, delays can occasionally occur due to factors beyond our control.

Penser Gagner is not responsible for delays caused by customs clearance, postal services, or unforeseen circumstances.

Incorrect Address

Please ensure that all shipping information is correct at checkout.

We cannot be held responsible for orders shipped to incorrectly provided addresses.

Questions

If you have any questions regarding shipping, please contact us via our contact form.